Job Title:  Event and Audiovisual IT Support Technician

The Information Technology Office at Central European University (CEU) invites applications for a full-time (40 hrs/week) Event and Audiovisual Support position at its Budapest site.

The successful candidate will perform the tasks outlined below.

Duties and responsibilities

IT Support & Service Delivery

• Provides technical support to users in person, online, and by phone, resolving IT issues efficiently and professionally.

• Acts as a primary point of contact between users and IT support teams for both routine IT and AV-related requests.

• Records and manages requests in the Helpdesk ticketing system, ensuring accurate tracking through resolution.

• Identifies recurring issues and feeds insights back to IT leadership to inform service improvements.

Event & Audiovisual Support

• Installs, configures, calibrates, and maintains AV systems for internal events, including videoconferencing, streaming, recording, and audio systems.

• Provides hands-on, on-site technical support during internal and external rental events on campus, troubleshooting AV issues in real time under time-sensitive conditions.

• Performs preventive maintenance and pre-event testing of event spaces to ensure systems are fully operational ahead of scheduled use.

• Maintains and troubleshoots classroom and event technology (interactive displays, AV systems, conferencing tools, digital signage) and applies firmware and software updates to keep systems current.

• Supports the evaluation of new AV equipment to improve event and classroom capabilities.

Systems & Asset Management

• Installs, maintains, and administers the lifecycle of IT and AV assets, maintaining accurate inventory records.

• Ensures the proper functioning of campus technology systems and equipment, coordinating repairs and vendor support as needed.

• Performs network patching and troubleshooting for AV-connected systems and event space network infrastructure

• Assists with AV and IT equipment procurement, including gathering requirements and coordinating with vendors.

Documentation, Training & User Enablement

• Prepares documentation, tutorials, and how-to materials for IT and AV systems and event technology.

• Delivers training and consultancy to users, faculty, and event organizers on IT and AV systems.

Process Improvement & Team Collaboration

• Contributes to continuous improvement of IT and AV processes and procedures.

• Collaborates with internal teams and engineering to ensure efficient, high-quality service delivery.

• Supports IT leadership and engineering teams as needed on cross-functional initiatives.

Qualifications

Education: Secondary school diploma or a BA degree; a degree in Information Technology, Computer Science, Audiovisual/Media Technology, or a related field is preferred.

Communication: Excellent interpersonal and communication skills in English, with the ability to act as a liaison between users, event organizers, and IT support teams, and to deliver clear instructions, documentation, and training to non-technical audiences.

Technical skills

• Proficient in installing, configuring, and managing IT and AV assets, and maintaining accurate inventory records.

• Hands-on experience installing, calibrating, and troubleshooting AV systems (videoconferencing, streaming, recording, and audio) in live, time-sensitive event settings.

• Experience with Helpdesk ticketing systems and accurate request/data recording.

• Familiarity with Windows-based applications.

• Working knowledge of networking, including patching and troubleshooting for AV-connected systems and event space network infrastructure.

• Experience evaluating new equipment and coordinating procurement with vendors.

Other requirements

• Ability to adapt to changing technologies and processes, and to contribute to continuous improvement initiatives alongside IT leadership and engineering teams.

• Strong organizational skills, able to prioritize effectively, including under the time pressure of live events and shifting demands.

• Prior experience in an IT support and/or AV/event technical role; experience in an educational environment is an advantage.

What CEU offers

We offer a competitive salary that is commensurate with experience, as well as a dynamic and international academic environment with professional development opportunities. The initial contract is for one year with the possibility of renewal.

How to apply

To be considered for the position, please submit:

• CV in English

• Cover letter

CEU is strongly committed to the promotion of gender equality and equal opportunities within our institution. Previous training, work experience and/or engagement with matters of equality, diversity and inclusion at the organizational level will be an asset.

Central European University does not discriminate on the basis of—including, but not limited to—race, color, national and ethnic origin, religion, gender and sexual orientation in administering its educational policies, admissions policies, employment, scholarship and loan programs, and athletic and other school-administered programs.

About CEU

One of the world’s most international universities, a unique founding mission positions Central European University as both an acclaimed center for the study of economic, historical, social and political challenges, and a source of support for building open and democratic societies that respect human rights and human dignity. CEU is accredited in the United States and Austria, and offers English-language bachelor's, master's and doctoral programs in the social sciences, the humanities, law, environmental sciences, management and public policy. CEU enrolls more than 1,400 students from over 100 countries, with faculty from over 50 countries.

In 2019, CEU relocated from Hungary to Austria as the Hungarian government revoked its ability to issue US-accredited degrees in the country. As a result, CEU offers all of its degree programs in Vienna, Austria; and retains a non-degree, research and civic engagement presence in Budapest, Hungary, through its CEU Democracy Institute, the Institute for Advanced Study, the CEU Summer University and The Vera and Donald Blinken Open Society Archives (OSA), and its Hungarian language public educational programs and public lectures.

For more information, please visit https://www.ceu.edu/.