Job Title:  Student Residence Coordinator (f/m/d)

Are you a proactive and detail-oriented professional, or someone looking to gain valuable experience in student services? If so, you might be interested in joining the Student Services Office (SSO) as our new Student Residence Coordinator.  

The SSO plays a crucial role in supporting students throughout their journey in Vienna, providing guidance on essential matters such as visas and residence permits. As a Student Residence Coordinator, you will be the first point of contact for students navigating these processes, ensuring they receive accurate and timely information. Beyond administrative support, you will also contribute to fostering a vibrant student experience by assisting in event organization, managing inquiries via email, participating in webinars and meetings, and offering general support to help students settle into life in Vienna.  

This position is a great opportunity to work in a dynamic, international university environment while making a real difference in students' lives. You will collaborate with colleagues across the university and play a key role in enhancing the student experience through your expertise and enthusiasm. 

Duties and Responsibilities

General Tasks 

• Handles common email account 

• Assist incoming and enrolled students via email, call, or in-person 

• Photocopies and files appropriate documents as needed  

• Book rooms when necessary  

• Takes meeting notes and writes up summaries  

• Drafts, formats, and prints relevant documents  

• Cooperates with other units  

• Takes care of website functions and social media profiles  

• Independently calls for collaborations and meetings  

• Works in the designated database (SITS), enters data and updates records  

• Submits reports and prepares presentations/proposals as assigned  

• Assists students with various ad-hoc requests 

• Helps organize and execute SSO events 

Student Residence Permit 

• Solve difficult student residence cases with the immigration authorities or embassies  

• Advise non-EU students on how to obtain a residence permit, legalize and translate documents for authorities, obtain tax numbers in Austria, and the process of obtaining a work permit (via mail, phone, or in person)  

• Participating in webinars on how to get a residence permit, Meldezettel, life in Vienna Reporting and creating surveys on the status of students' residence permits  

• Improving and simplifying communication for students on how to get a residence permit, Meldezettel, and Anmeldebescheinigung 

Qualifications

• Excellent German and English (both C1) 
• University degree in Communication, Social Sciences or other relevant field 
• Experience in working with Austrian Authorities is an advantage 
• Experience in Customer Service is an advantage 

What CEU Offers

• International environment 
• Salary supplement for meals
• Family support scheme 
• In-house opportunities for job-related trainings and workshops 
• Modern office space, easily accessible, opportunity to work from home (2 days/week) 
   

We offer a competitive salary starting from a gross of 42,000 EUR/year. A higher salary is possible if warranted by the candidate’s working experience.
The position is a maternity replacement, with an expected duration of around 18 months.

How to Apply

Applicants need to submit: 

• CV and 
• Cover letter   

CEU is strongly committed to the promotion of gender equality and equal opportunities within our institution. Previous training, work experience and/or engagement with matters of equality, diversity and inclusion at the organizational level will be an asset.

Central European University does not discriminate on the basis of—including, but not limited to—race, color, national and ethnic origin, religion, gender and sexual orientation in administering its educational policies, admissions policies, employment, scholarship and loan programs, and athletic and other school-administered programs.

About CEU

One of the world’s most international universities, a unique founding mission positions Central European University as both an acclaimed center for the study of economic, historical, social and political challenges, and a source of support for building open and democratic societies that respect human rights and human dignity. CEU is accredited in the United States and Austria, and offers English-language bachelor's, master's and doctoral programs in the social sciences, the humanities, law, environmental sciences, management and public policy. CEU enrolls more than 1,400 students from over 100 countries, with faculty from over 50 countries.

In 2019, CEU relocated from Hungary to Austria as the Hungarian government revoked its ability to issue US-accredited degrees in the country. As a result, CEU offers all of its degree programs in Vienna, Austria; and retains a non-degree, research and civic engagement presence in Budapest, Hungary, through its CEU Democracy Institute, the Institute for Advanced Study, the CEU Summer University and The Vera and Donald Blinken Open Society Archives (OSA), and its Hungarian language public educational programs and public lectures.

For more information, please visit https://www.ceu.edu/.